Need Help Deciding Where to Buy a Car? Customer Reviews Give Schomp Honda Their Votes

March 3rd, 2022 by

It’s hard to evaluate cars, car brands and car dealerships. Deciding where to purchase or lease your next car can be daunting, and you can’t trust just anybody. The best advice on buying a car comes from the people who have bought one recently. 

That’s why we at Schomp Honda are very pleased to share that DealerRater, a leading and independent dealer review and reputation management organization that collects reviews from actual buyers, recently rewarded Schomp Honda with DealerRater’s 2022 Customer Satisfaction Award!

DealerRater reviews cars and dealership reputations. It puts customer comments through a rigorous process, including having a real human vet each one to ensure it’s not a fake.

In order to win Dealer of the Year, a new car dealer has to get 25 or more reviews in categories like customer service. Quality of work, friendliness, pricing and overall experience.

“ experienced record consumer review volume in 2021 – more than 1.1 million. This is a strong testament to the ability of dealers and their teams to adapt quickly to new shopping expectations. They’ve stepped up in a big way to meet consumer needs with outstanding service, and Schomp Honda stood out among its peers,” said DealerRater General Manager Jamie Oldershaw. “It is imperative, not just during challenging times, but also when our industry returns to normal to deliver above and beyond customer experiences to car shoppers and Schomp Honda provided superior customer service in 2021.” 

Our customers – YOU – make it possible, and we are both proud and humbled to receive 5-star reviews like these:

  • It’s the only dealership that I like going through and you have always done right by me.

  • The whole process was positive, fast, no pressure, and easy! It was awesome working with a team of folks who are professional and service-oriented. So happy with our Schomp experience. 
  • I was very pleased with this dealership. The facilities were immaculate, the service was top notch, and the pricing was fair. 
  • Very fair prices. No hidden fees. Knowledgeable and patient sales professionals. Wouldn’t shop anywhere else for a new car 
  • Excellent stress free experience. 

In addition to being recognized by DealerRater, Schomp Honda was also recognized in the third annual CARFAX Top-Rated Dealer Program. The 2021 CARFAX Top-Rated Dealers received an average of 4.6 stars out of a possible five. This elite group of dealers is celebrated for their exceptional customer service.

“CARFAX has nearly 3.3 million verified customer ratings and reviews,” said Gregg Cleary, CARFAX Vice President of Dealer Business. “This isn’t an ‘everyone gets a trophy situation’; we are recognizing truly the best of the best when it comes to remarkable service and customer care. These dealers were selected based solely on verified reviews from their actual customers.”

Customer reviews of dealerships’ ability to provide excellent customer service, quality of work, friendliness, fair pricing and overall experience are the factors that DealerRater and CARFAX take into account in making their awards. More good customer reviews in 2021 meant we earned higher ratings, which DealerRater and CARFAX express in stars. Schomp Honda has an overall rating of 4.9 out of 5 stars possible on DealerRater and 4.6 out of 5 stars on CARFAX, respectfully.

 So it really means something that both DealerRater and CARFAX have recognized Schomp Honda with their 2022 Consumer Satisfaction Award and Top-Rated Dealer for 2021 Awards. But you can judge for yourself. Even though the pandemic seems to be waning, we will continue with our award-winning ways by following the Schomp signature One Price. One Person. One Hour.® philosophy. It works for us and it works for our customers.

Posted in Automotive Awards, News